Customer Support

Whether you’re seeking sizing advice, styling guidance or order support, we’re here to ensure your experience is effortless and personal.

How can we help?

FAQ

CARE

How should I take care of my swimwear?

To ensure your brand-new swimsuit lasts you longer, we recommend that you take care of it like you any other much-loved item in your wardrobe.

Follow our recommendations below and you can look forward to enjoying your new purchase for some time to come.

• Rinse your swimsuit thoroughly in cool water after use.
• Do not roll up wet or store wet.
• It is important not to leave your wet swimsuit wrapped inside a towel.
• Be careful not to wear light coloured clothing over wet swimwear as some shades may transfer when wet.
• After rinsing your swimsuit thoroughly after every use, dry flat in shade and avoid direct sunlight.
• Do not machine wash, bleach, soak, tumble dry, dry clean or iron your swimsuit.
• Avoid contact with suntan lotions and oils as they can damage the elasticity and fabric of your swimsuit.
• Avoid pools treated with harsh chemicals and we also recommend that you avoid spas.
• It is important to avoid rough surfaces and jewellery that can snag your swimsuit.

Can I wear my swimwear in chlorine?

Whilst we know it may be hard to avoid chlorine all together, we recommend rinsing your swimwear in fresh water after wearing in chlorine, as this can be quite
harsh on materials.

How do you care for embroidery?

Dry clean and/or spot clean by professional dry-cleaning service.

How do I wash fringe products?

Dry clean and/or spot clean by professional dry-cleaning service.

How do I care for vegan leather products?

Cold hand wash with mild detergent, dry flat in shade, cool iron (max. 110C) on reverse side using a pressing cloth, do not dry clean.

Will fabric fade when exposed to sunlight?

All natural fibres will eventually fade with
time and wear, however if cared for correctly, you can guarantee a long-life
for your products.

Can I dry clean my garments?

All our products, except for swimwear and vegan leather garments, should be professionally dry cleaned.

SHIPPING

At Nina Après Swim, we offer a range of shipping options, via all major carriers and local courier partners. You’ll be asked to select a preferred shipping/packing option during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

We can ship internationally for most orders. Please contact us on info@ninaapresswim.com.au prior to placing your order and we can advise on the shipping fee. 

Can I ship to a PO box?

Deliveries within Australia can be shipped to PO boxes, however, if you are an international customer, please note that we can not deliver to PO box.

Where do you fulfill orders from?

All our orders are fulfilled in Australia.

My order hasn’t arrived, what do I do?

If you haven’t received your order within 7-10 business days, please contact our team at info@ninaapresswim.com.au

Can I make a change to my order before it has been shipped?

If you require any changes to your order, including incorrect address details and/or item sizing, we recommend you contact us immediately at info@ninaapresswim.com.au and we will try our best to accommodate your request.

If your order has already been processed, Nina Après Swim accepts no responsibility for incorrect details entered. However, our returns/exchanges process is available for changing incorrect items.

SIZING

Can I buy different sized bikini tops and bottoms?

Unless described as a set, all our bikinis can be mixed and matched based on size and colour, regardless of how they are presented on the model.

Do your clothing and swimwear use the same sizing?

All our garments follow the size guide, which can be found here.

RETURNS

What is your returns policy?

Please refer to our Return Policy section of our website. This can be found here.

Can I return swimwear?

Our hygiene policy requires swimwear to be returned in the original condition, with the hygiene tag still intact and must not have been worn, washed, or altered.

Do you have free returns?

All returns within Australia acquire a flat rate of $10 AUD, which will be deducted from your final refund amount.

International customers will be responsible for shipping and handling charges for any returns.

Can I exchange for a new size?

You may exchange (where available) your Nina Après Swim Online Store purchase, including sale items, by sending it back to the Nina Après Swim Online Store. Please refer to our Return Policy section of our website. This can be found here.

How long does a refund payment take to come through?

We aim to process all returns within 3-5 business days after receiving the product. However, payment will depend on who you bank with.

Where do I send the items I wish to return?

STOCKISTS

Are you only stocked online?

Nina Après Swim currently only exists as an online store.

Are you stocked by any other retailers?

No, we are stocked exclusively through our website.

OTHER

What is your privacy policy?

Please refer to our Privacy Policy section of our website. This can be found here.

Is your packaging recyclable?

Our parcel boxes and components are sustainably sourced and made with recycled materials. Our mailer bags are made of 100% recycled plastic, which gives plastic already in use a second life as a mailer bag, following the principles of the circular economy. Compostable options are also available.

Do you have a rewards program?

We do not offer a rewards program at this
time, but stay tuned we may look to offer this in the future.

Where are your products made?

Our apparel is intricately handcrafted in small batches in Australia, India, Bali and China, from high-quality fabrics and natural fibers like linen, cotton, silk and vegan leather.

Our swimwear is produced in China with mostly recycled and sustainable fabric options.

Get in touch

Have questions about your order, or a general enquiry?